Customer Service Policy

1. Product Availability:
All products are subject to availability. While we strive to maintain accurate inventory records, unforeseen stock shortages may occur. If an item you ordered becomes unavailable, we will promptly notify you via email or phone and offer alternatives (e.g., similar styles, size substitutions) or a full refund to your original payment method.

2. Pricing:
Prices are displayed in the currency selected at checkout and are subject to change without notice. We reserve the right to correct pricing errors, including discrepancies between displayed and actual prices. In such cases, we will contact you to confirm the corrected price or cancel the order if mutually agreed.

3. Order Processing:
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing tracking information.

4. Shipping:
We offer multiple shipping options tailored to your location and preferences. Delivery times vary based on the shipping method selected and your location. Shipping charges are calculated at checkout and may vary based on order weight, destination, and selected shipping method.

5. Intellectual Property:
All content on our website, including product images, logos, and sizing guides, is owned by Easeformstudio and protected by copyright laws. Unauthorized use of our brand assets is prohibited.

6. Limitation of Liability:
We are not responsible for indirect or consequential damages (e.g., lost business opportunities, emotional distress) arising from the use of our website or products. Our liability is limited to the direct cost of the item(s) purchased.

7. Contact Information:
If you have questions, need assistance with returns, or wish to provide feedback, please contact our customer support team at [email/phone number]. We aim to respond to inquiries within 24–48 business hours.

8. Additional Commitments:

• We offer 24/7 email support for urgent issues (response within 48 hours).
• For order-related inquiries, our live chat service is available during business hours (Mon–Fri, 9 AM–5 PM EST).